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Why Rich Snowbirds Are Trading Vacation Homes for Luxury Resorts

Although choosing a resort over real estate means you’re not tied down to any one destination, many long-term hotel guests return ... resort A to resort B is better than locking into a fixed ... read more

Carinsuranceplan.org Explains Why Car Insurance Quotes Online Are Better Than Phone Quotes

Getting multiple quotes via phones meant calling multiple agents and repeat the same details every time ... clients have access to offers from multiple carriers all in one place: this website. On this ... read more

Site Stuff: How do we reach new readers?

The greatest challenge for any business is finding new customers ... better known locally than it would be anywhere else, our readership reflects that. So we have to try a little harder to reach Steel... read more

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Can AI Bring Customer Service Into the 21st Century? Thankful Thinks So

Keeping loyal customers is far more valuable than finding new ones ... to repeat yourself later on — it will retain information conversationally just like a human, but with a better memory.” read more


The C-Suite Insider: Hilton Hotels CEO says 'I'm not worried' about Airbnb

He was in New ... we've got better tech. If you don't like it, send me a note why you don’t like it. I’m in the elevator in hotels all the time. Nobody knows who the hell I am. I say, "Hey, how’s your ... read more

Why Your Customer Loyalty Program Isn’t Working

That’s why improving the loyalty of bargain hunters rarely delivers sustainable value. Promotions acquiring customers who care more about momentary transactions than ongoing ... to an airline or hotel ... read more

Why Should I Automate?

“For example, one of our customers is doing ... require an endless stream of new employees that need training. Robots can be trained once on a task and then repeat it with consistent performance. By c... read more

Give a Heads-Up, Get a Leg-Up in Business

I’m also someone who knows the value of research, having been in the travel business ... One of the ways he does this is by taking the time to research and share some undisclosed information on how to ... read more

Jets Mailbag: How does Gang Green really feel about acquiring Le’Veon Bell or Antonio Brown?

Now, the folks on One Jets Drive are keeping their fingers crossed that new defensive coordinator Gregg Williams can bring out the best in his former Rams pupil. Johnson fleeced the Jets, who must avo... read more

Intel Disrupted: Why large companies find it difficult to innovate and what they can do about it

It’s possible that by the end of this decade history might repeat itself in Intel’s most profitable segment. Third, the reason why companies find ... They’re better than large companies at identifying ... read more

Hotel Direct Booking Efforts Create Lasting Loyalty: New Report

And today, more than ... better understand that we should be looking at net average daily rate, or the next of cost to acquire that guest.” Kalibri’s research also demonstrates the lifetime value of l... read more

Why Matt Bolus Is the Chef to Elevate Nashville’s Seafood Scene

Why does Bolus think he’s the one to revitalize ... were huge, more than twice what we run at 404. Mainly, it will be about what’s delicious, and part of sustainability is staying in business.” His gr... read more



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