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Top digital transformation tech investment priorities for 2019: Cloud, cybersecurity, and AI

Customer experience (CX) continues to lead digital transformation investments; and 5. Employee experience and organizational culture are also rising in importance to empower and accelerate change, gro... read more

Seven Priorities To Accelerate Digital Transformation Maturity and Success

3) Study the Employee Journey to Improve Employee Experience ... and growth. This helps them make the case for funding broader and bolder investments. 6) Consider Carefully How Technology Trends Facto... read more

A CIO’s Guide to Harnessing Data for Experience Transformations

Everyone wants this kind of digital transformation because improving customer experience is better for business. But data still remains a challenge ... more revenue growth, greater brand awareness ... read more

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Experience Will Be Everything in 2019 — Starting with Your Customer

In 2019, as customer experience ... Transformation Predictions for 2019, 95 percent of organizations will have incorporated new digital KPI sets by 2023 that are focused on product and service innovat... read more

Why 60 per cent Retail Organizations in Asia Pacific Delay Digital Transformation

One of the biggest challenges in digital transformation ... seamless and differentiated customer experiences by empowering people, enabling digital transformation and capturing data-based insights to ... read more

Digital transformation is more than a slogan

I caught up with Hu to learn how he uses everyday innovation, identity, and teamwork to challenge ... Intelligent Transformation. There is a real expectation that every Lenovo employee will focus thei... read more

The Five Challenges of Digital Marketing Transformation

To enhance the customer experience, digital improvements must be personalized. The challenge ... transformation an essential part of their company’s growth. Furthermore, 51% of CMOs believe that it is ... read more

Accenture to Acquire DayNine, Expanding Workday Capabilities to Transform Employee Experience for Clients

26, 2016 – Accenture (NYSE: ACN) has entered into an agreement to acquire ... in helping organizations transform their employee experience and financial management systems to better navigate change an... read more

The Challenges of Branch Transformation

The reduced foot traffic means less cross-selling and up-selling by branch employees ... Transformation Panel Series Part 1) Financial institutions that are well into their branch transformation journ... read more

Protegrity Appoints Jeffra Ruesink to VP Sales North America, Asia Pacific and Middle East as Growth Continues in Data-Centric Security Market

“I’m excited and humbled to take on this new challenge ... and has travelled the world. Her experiences will contribute significantly to our customer successes and will be one our driving forces of gl... read more

5 Trends In Employee Engagement

How do you improve employee engagement in today’s contact centres? By giving agents a sense of purpose through open and honest communication, enhanced visibility into day-to-day operations, and a bett... read more

How Asia's Transformation Could Shape the World's Urban Future

Asia is ground zero for the most significant challenge of the 21st century: sustainable urbanization. If the billions of people cramming into the cities of the Pacific Rim and South Asia can not only ... read more

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