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Transcosmos Powers Global Omnichannel Customer Service With Bright Pattern Cloud Contact Center - Latest News

Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Center

SAN BRUNO, Calif., July 10, 2018 /PRNewswire/ -- Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Transcosmos provide exceptional localized customer care for inte... read more

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization

Bright Pattern enterprise customers needed an omnichannel cloud contact center solution that ... clear that knowledge is power," said Miki Migdal, President of NICE Enterprise Product Group. "The futu... read more

Exhibitors Make Announcements Prior to ICMI Contact Center Expo & Conference Taking Place Next Week

Bright Pattern ... Contact Center Solution and CafeX. InstaCC Global, based on Cisco HCS CCE can be deployed quickly with mitigated risk. Underpinned by bundled applications - Video Agents by CafeX, O... read more

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Redefining Customer Experience with Technological Advancements in Mobile Apps

Waking up to the sound of alarm, browsing through the latest global and local ... integral part of successful customer experience strategy. Current Mobile Technology Trends Integrated and Synchronized ... read more

Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone

Customers who select NICE inContact CXone are looking for a robust contact center ... and open cloud customer experience platform which enables customer service agents to respond faster and act smarte... read more

SAP AG's (SAP) CEO Bill McDermott On Q2 2015 Results - Earnings Call Transcript

Also, joining us on the call for Q&A, our Board Members Rob Enslin, who runs Global Customer Operations ... into your customers with omni-channel ecommerce, into machine-to-machine communication with ... read more

North American Contact Center Market to 2022 - Engaging the Customer and Employee Uplifts the Customer Experience

Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud ... customer contact and the Customer Experience. Chief amon... read more

Symphony GOLD Named a Representative Vendor in 2017 Gartner Market Guide for In-Store Logistics Systems

Symphony GOLD, provider of the industry-leading GOLD unified software platform for omni-channel retail ... Symphony GOLD solutions help power the Symphony Retail Cloud, the industry’s first role-based ... read more

Energous Receives Frost & Sullivan's North American Company of the Year Award for its WattUp® Wireless Charging Technology

Energous is driving much-needed change industrywide with its WattUp wireless technology, which delivers at-contact and over-the-air wireless power to mobile devices ... technological innovation, custo... read more

Who Will Miss Car Dealers? Not Customers!

The dealers say the customer will suffer. I side with the manufacturer and ... After driving for a period of time you upload the data collected and the program analyzes your driving patterns and makes ... read more

Global Prescriptive Analytics Industry

Truth-be-told, many enterprise IT shops were so happy to get out of the management of physical servers within a data center that many limitations of the existing public IaaS clouds were forgiven. Howe... read more

BLU Products expands Windows Phone collaboration with Microsoft by launching 4G LTE Windows Phones in Europe and India Markets

In his session at 21st Cloud Expo, Michael Burley, a Senior Business Development Executive in IT Services at NetApp, described how NetApp de... When building large, cloud-based applications that opera... read more

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