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The Contact Center of Modern Financial Services Organisations

Michael Heffner, Vice President, Global Banking, Capital Markets, and Insurance Industry Lead at Appian, speaks at EBAday 2018 about how poorly aligned customer onboarding is in financial services, th... read more

How to Build a Supervisor Dream Team in Your Contact Center

The fact is having high-performing contact center supervisors is no longer an optional extra for organizations, but even the best ... the needs of the customers and how your products and services bene... read more

Credit Union Case Study Proves Call-Backs Reduce Abandon Rates,…

TORONTO (PRWEB) July 18, 2018 Fonolo, the leader in cloud-based call-back solutions for the modern contact center ... and convenient services like online banking, mobile banking, and prolific ATM acce... read more

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Dialpad Raises $50M in Series D Funding to Reinvent the Phone Call

The new funding follows the recent release of VoiceAI, which Dialpad is currently integrating into its entire product portfolio, including Dialpad, Dialpad Call Center ... and organizations. ICONIQ pr... read more

Neighborhood Resource Center celebrates

That’s the number of clients Becky Kramer estimates have been helped by the Selma Neighborhood Resource Center. Kramer is the executive director of Comprehensive Youth Services, the umbrella organizat... read more

As PSD2 Gets Off the Ground, Fraudsters Gear Up

In fact, call center fraud ... “Traditional financial organizations have so far enjoyed a bilateral relationship with their customers. Things will soon change … when the TPPs [third-party providers] e... read more

Hyosung America Receives Designation of Certified Encryption Security Organization

As a certified encryption security organization, Hyosung's OSS offerings can drastically ... For more information on Hyosung's One-Stop Staging (OSS) services, please contact your sales representative ... read more

The “for sale” sign gets its first major makeover in nearly 50 years

In fact, if it weren’t for the real estate agent contact information in the center of the glowing ring ... Harris covers the business of technology with a focus on financial services and education. Fo... read more

Software AG (SWDAF) CEO Karl-Heinz Streibich on Q2 2018 Results - Earnings Call Transcript

In addition, we're selling to them the Digital Business Platform enabling Adabas & Natural customers to offer 24/7 services to their ... to today's call as well. While Arnd has given you the full fina... read more

Consumer access at the heart of CVS-Aetna deal

The organization follows up with patients to connect them with a primary care physician or hospital through traditional means or through telehealth or home health services ... healthcare ecosystem to ... read more

Sandoval agrees to lead creation of Las Vegas shooting memorial

The committee will be responsible with designing, funding and building the memorial that pays tribute to the victims of the deadliest mass shooting in modern U.S. history ... festival from a Mandalay ... read more

United Continental Holdings, Inc. (UAL) CEO Oscar Munoz on Q2 2018 Results - Earnings Call Transcript

Start Time: 10:30 January 1, 0000 11:34 AM ET United Continental Holdings, Inc. (NYSE:UAL) Q2 2018 Earnings Conference Call July 18 ... of colleagues on the executive team and the best financial organ... read more

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