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The Contact Center Of Modern Financial Services Organisations - Latest News


ICMI Contact Center Demo Exhibitors Announce New Products, Services, Demonstrations and More Ahead of 2018 Event

This HIPAA and PCI Compliant platform is ideal for Healthcare, Insurance, Financial and BPO centers with localization for English/Spanish. Appian (booth 605) will showcase its Intelligent Contact Cent... read more

Hospice Services of Lake County observes anniversary; Hospice and Palliative Care Month

November is National Hospice and Palliative Care Month, and it also marks the anniversary of the local organization ... Services are paid for by Medicare, Medi-Cal, the Veteran’s Administration, priva... read more

Chasing the Digital Dream: Can Banks Catch Up With Consumers?

Subscribe to The Financial Brand via ... providers improve their digital services significantly, or they will never be able to wean these holdouts from traditional channels like brick-and-mortar branc... read more

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Wix.com Ltd (WIX) Q3 2018 Earnings Conference Call Transcript

At this time, I would like to welcome everyone to the Wix.com 2018 Third Quarter Financial Results Conference Call. (Operator Instructions ... shareholder update in our Interactive Analyst Center on t... read more


The Resurgence of Ops and their Role in DevOps | @DevOpsSUMMIT @AndiMann #DevOps #CloudNative #Serverless #DigitalTransformation

DevOpsSUMMIT at CloudEXPO, to be held June 25-26, 2019 at the Santa Clara Convention Center in Santa Clara, CA - announces that its Call for Papers is open ... Cloud-Native thinking is now the norm in ... read more

The Linux Foundation Launches Ceph Foundation To Advance Open Source Storage

BERLIN, Nov. 12, 2018 /PRNewswire/ -- CEPH DAY BERLIN -- The Linux Foundation, the nonprofit organization ... Services, Red Hat, SoftIron, SUSE, Western Digital, XSKY Data Technology, and ZTE. The Cep... read more

New AMA Policies Adopted on Final Day of 2018 Interim Meeting

The AMA's House of Delegates is the policy-making body at the center ... services provided without cost-sharing and instances where and when preventive services may result in financial obligations ... read more

Series of War Zone Attacks Puts DRC Ebola Outbreak On 'Edge of Crisis'

The WHO theory is that there they come into contact with infectious Ebola patients or are given injectables with the same needles used on Ebola patients. Without records, tracing contacts among the po... read more

Siemens AG ADR (SIEGY) CEO Joe Kaeser on Q4 2018 Results - Earnings Call Transcript

Siemens Financial Services will continue ... of a dynamic organization going forward. We want to further development what we – further develop what we call ownership culture to the benefit ... read more

Cisco Systems, Inc. (CSCO) Q1 2019 Earnings Conference Call Transcript

Welcome to Cisco's First Quarter Fiscal Year 2019 Financial ... services from multiple cloud providers. Most of our customers have well over 100 and beyond SaaS applications that they're dealing with. ... read more

AWP on the Brink

AWP had a modest annual operating budget of $600,000, while its peer academic group, the Modern Language ... the membership for better services. For a long time, the organization only had the ... read more

Banking Providers Must Think Mobile-First in Today’s Omni-Channel World

This shift in platform preference means that most financial organizations ... call center. These would include applying for a loan (59%), opening a new checking or savings account (58%), establishing ... read more



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