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Products over Problems: A New Approach to the Customer Journey

John Stauffer is the Managing Director of Strategic Planning and Channel Strategy at DEG, Linked by Isobar, a trusted digital marketing agency partner for national and global brands. John leads an ... read more

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Journey mapping has become a must-have approach to customer experience

Along the way I learned about journey mapping, and created the post Customer Journey Map – the Top 10 Requirements to reflect the limitations I saw at the time. That post has since had over 108,000 .. ... read more

Retailers Don’t Know What A Customer Journey Really Is

Yes, a product breaking triggers the need for a new ... for customer journey has stagnated, while customers have not stood still. Retailers need to be far more holistic in how they look at customer ... read more

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5 Ways Suppliers Are Closing the Customer-Experience Gap

Suppliers worldwide are feeling competitive heat from their B2B customers as rapid changes in the consumer space drive new customer ... approach that puts the needs of users at the center of projects ... read more

Why AI Is the Ally You Need for Engaging Customer Experiences

With just a few keystrokes, a potential customer can compare prices from distributors around the world and read all about the product’s features, benefits, problems ... of their journey, businesses ... read more

3 Tips for Improving the Enterprise Customer Experience

Every interaction a customer has with your brand and product—from ... stage of the customer journey. Even small increases in customer retention can greatly increase your company’s profits. So, make ... read more

Back to School Forecast

Over half of ... a somewhat extended journey and who may be drawn in by engaging with a somewhat longer video: “At the end of the day it’s a unique journey for each customer. You’re going to find that ... read more

The Five New Building Blocks Of Customer Experience Success

They have people working on customer experience (CX). They have CX data coming in. And for almost every brand, it’s a digital-first world now. Brands can’t win on customer experience unless their ... read more

Customer journey management: The key to better customer engagement

Gaps between communication – problems ... customers will do, feel, think, say as they interact with your brand at some point in the future. The intent: communicating your vision for how new ... read more

The Human Side Of The Customer Journey

Let’s take a moment to look at the human side of the Oracle Dyn customer journey. Our relationship ... incentivized by a prospect signing up for products they’ll never use. Their job is to understand ... read more

How Retail, Banking and Healthcare Approach the Customer Journey

This is exactly how customer experience happens in our new digital world: in a “series of glimpses” that over time create the customer journey. Here’s three ... activity or needs across channels or ... read more

When Your Buying Stages Don’t Match Your Customer’s Needs: Lessons in Customer Experience – Part 3

As we discussed in part 2 of this series, even the largest and oldest companies are facing a new B2B selling environment ... Treat the customer journey as an infinite loop that results in more revenue ... read more

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