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Onlinefaxescom Featured As Top Fax Company And Client By Customer Service Platform Freshdesk - Latest News

Become C2B (Customer to Business)

As these insights have started to float to the top of the company management structure, it is becoming obvious that having a customer-centric strategy is an essential part of doing business in the ... read more

10 Ways to Improve Your Customer Service and Increase Sales Performance

These employees are the face of your business and if trained well, it gives your business the opportunity to define how your customers perceive your company ... great customer service – be a better ... read more

Freshdesk rebrands as Freshworks for ’multi-product’ positioning

Cloud-based customer engagement platform Freshdesk Inc has ... multiple channels like email, phone, websites, mobile apps, forums and social media. The company has since gone on to launch Freshservice ... read more

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Top 30 Indian B2B software product companies with total market cap over $6 billion

The company’s data platform is built on top of proprietary ... it is headquartered in Bangalore. Freshdesk: It is a cloud-based customer support software that lets you support customers through ... read more

How The CEOs Of FORBES' Next-Billion Dollar Startups Stay On Top Of Business: 17 Productivity Tips For 2017

Girish Mathrubootham, co-founder and CEO of Freshdesk. The company sells cloud-based customer support software that allows companies to reach customers through multiple channels, including email, ... read more

Technology Has Changed. Why Hasn’t Customer Service? [Infographic]

Often used among the younger generation when describing people that aren’t on trend or up to date, this phrase isn’t too distinct from the world of customer service ... frustrations for both the ... read more

Sequoia, others in talks with Freshdesk for $60 million fund-raise

With headquarters in San Francisco and Chennai, Freshdesk, is a cloud-based customer support platform which counts Tiger ... It lists Honda, Cisco, Solar City, as its clients. Without giving exact ... read more

AWS Announces Amazon Connect

Amazon Connect is based on the same contact center technology used by Amazon customer service ... company, we needed a cloud-based soft phone that could easily scale up or down, keep our remote ... read more

Putting the R back in CRM

With the customer experience being top of ... about that client and/or lead. You are not only gathering important demographic information, but also data surrounding their interests and pain points. ... read more

Freshdesk Becomes Freshworks: What Does This Mean for Enterprise Software?

Freshworks was founded in 2010 and has more than 100,000 clients in 145 counties. The company ... call center, Freshdesk: a multichannel customer support helpdesk, Freshsales: a full-featured CRM ... read more

15 SaaS companies from India raking in over $1 million in annual revenue

The company ... billing platform for subscription based SaaS and ecommerce businesses. It allows you to automate payment collection, invoicing, email notifications and customer management, by ... read more

Less than 10% desi companies use gamification today

If the proof of the pudding is in the playing, Freshdesk a customer support software ... TripOn, which was the gamification platform accessible on individual iPads, provided a competitive expedition ... read more

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