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My Manager Wants Quality As A Kpi Measurement Help! - Latest News


My manager wants quality as a KPI measurement -- help!

My manager wants me to have quality as a key performance indicator, so now I need to measure quality as a number.... Well, there are a couple of ways to look at quality as a KPI measurement. First, yo... read more

Help: My manager wants to measure my team’s productivity by velocity

P2l asks: My manager has recently really been pushing to use velocity as a target and measure of productivity. We are currently working at an average velocity of 50 story points. My manager wants us t... read more

Risks in the usage of KPIs as measures of the effectiveness

Committed Stories Technical Debt Management Quality ... to measure its teams, but it is important to be aware that the desire to measure people and their performance can be risk. I want to close my en... read more

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Metric-Driven Decisions: KPIs and Dashboards for Product Managers

Also recommended is a measurement ... want the market talking about your product. If they don't, you have a problem. In the Next Post.. We will go over the list of KPIs. I will provide an example from ... read more


IT Service KPI Examples: How Do You Measure IT Service Delivery?

Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure ... want cheaper products but what they really want is access to a real person when they call your busines... read more

Q&A on the Book Refactoring - Second Edition

Refactoring is a book for relatively new developers to learn a key practice in order to be effective developers (and a book to help senior ... I convince my manager? Fowler: Herein lies a dangerous tr... read more

You’re Doing It Wrong: What to Measure in Customer Service

We primarily monitored two KPIs here ... Unlike the singular measurements of calls handled or talk time, a higher FCR rate helps to drive greater customer satisfaction (since customers want issues res... read more

In-app advertising has come a long way: Here’s why you should use it

They have big budgets to spend, but they want ... each. Measurement even a brand marketer could love Measurement is far more within reach than brand advertisers may realize. In addition to viewability ... read more

The 9 dumbest ways to measure social media

In the past, I've written extensively on the topic of social media, from platform evaluation and optimization to management and measurement. Today I want to address a ... metrics to higher-value key p... read more

Millennials Don’t Have a Monopoly on Burnout

The antidepressants my doctor prescribed didn’t help. My psychotherapist told me ... and the feeling of personal inefficacy. To measure it, they administer a questionnaire called the Maslach ... read more

How to measure culture

Most feel that there is no clear, concrete way to have conversations about culture, no way to grasp it, define clear objectives, or measure it. What are the KPIs (Key ... to be at my desk at all times ... read more



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