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Last Day To Enter The European Contact Centre Amp; Customer Service Awards 2018 - Latest News


India loses out on innovation quotient: Kiran Mazumdar-Shaw

I don't get to do that every day, but I live for those well-crafted stories ... Today Biocon is well-poised to enter the developed markets of US and Europe at a time of increasing acceptance of biosim... read more

Hailee Steinfeld to Host the 2018 MTV EMAs

Viacom’s MTV announced its 2018 host with a sketch on Facebook (see below). Steinfeld scooped the “Best Push Act” at last year’s EMAs ... The EMAs take place at the Bilbao Exhibition Centre on Nov. 4. read more

Applied DNA Sciences' (APDN) CEO James Hayward on Q3 2018 Results - Earnings Call Transcript

This shipment was recorded as deferred revenue due to extended payment terms provided to a key customer ... by an increase in service revenues during the third quarter of fiscal 2018 reflecting our RI... read more

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How a woman entrepreneur has steered Harsha Auto to become a Rs 1800 cr Dealership

The Group also operates authorized service outlets for ... Toyota has opened a Training Centre and Driving School at Hyderabad where all Harsha staffers are trained in technical and soft skills as wel... read more


Customer Experience Management: 10 Best Practices to Create Real Business Value

We hypothesised in Smith+co that the newer European markets would follow a similar trajectory ... the next common mistake is asking the Marketing VP, HR Director or Customer Service Executive to “fix ... read more

Smart taxi meters with a raft of new features in Dubai

As he inspected the installation process at some of the taxis recently, Mattar Al Tayer, director-general and chairman of the Board of Executive Directors of RTA, said that the entire fleet of 10,550 ... read more

U2 At The BBC to air in December

Brazil last month. The venue hosted the final date on The Joshua Tree Tour 2017, which saw the band play to over 2.7 million people at 51 shows across Europe and North and South America. U2 At The BBC ... read more

From Maruti Dealerships along the LOC in J&K, the ‘Dungaree Man’ expanded to 120 locations in 3 decades

On the first day of opening its shutters, the service station ... anyone keen to enter the automobile sector. Bob Tasca was one of the most successful salesmen in Ford Motor Company and has detailed t... read more

CAE's (CAE) CEO Marc Parent on Q2 2018 Results - Earnings Call Transcript

CAE Inc. (NYSE:CAE) Q2 2018 Earnings Conference Call November 10 ... $0.02 per share from the divestiture of the Zhuhai Flight Training Centre. By comparison, in the second quarter last year, earnings ... read more

Why don’t women run airlines? Part 1: 94% of airlines are led by men

CAPA last reviewed this issue in our inaugural issue of Airline Leader back in 2010, five years ago. On International Women’s Day on 08-Mar-2010 ... But the “big boys toys” image has given away to a c... read more

Biometrics time attendance: benefits for your business

See also: Bolstering contact centre ... 5 November 2018 / Investment in Early Stage Technology in Europe has increased from €875 million in the first half [...] 5 November 2018 / Rackspace has expande... read more

‘Black Panther’ Smashes Records With $218 Million at Holiday Weekend Box Office

Disney-Marvel’s “Black Panther” is heading for a super-heroic $218 million debut over the four-day President’s Day weekend at 4,020 ... who stopped an attempted 2015 terrorist attack on a European tra... read more



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