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How Amazon is Taking The World By Focusing on Customer Experience Above All Else

If you are not based in the US, you can easily substitute the brands above with the top 4 retailers in your country and it will probably still work. With the caveat that Market Cap is as much about lo... read more

The Future Of Media: Disruptions, Revolutions And The Quest For Distribution

Meanwhile, Amazon's Prime service is now the third most popular video ... and let upstarts capture market share in winner-take-all dynamics. In other words, if this were a Hollywood production, the st... read more

As Best Buy Transitions From Recovery to Growth -- Is the Stock a Buy?

Everyone is always talking about how Amazon is going to destroy all ... take us through two hours on a $1,200 train set, and then we'd never see them again, until a year later, they came with a broken ... read more

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How a cabal of romance writers cashed in on Amazon Kindle Unlimited

But for authors and fans, the genre is also a community, and the idea that unethical marketing and algorithmic tricks are running rampant has embroiled their world ... away from Amazon and focused on ... read more


How Zalando Is Fighting Off Amazon and Building the Spotify of Fashion

BERLIN, Germany — While the US and China have birthed technology tech goliaths like Google, Facebook, Apple, Amazon ... it is to be very focused on a great experience in terms of delivery and the oppo... read more

Cover story: Grocery stores pull out all the stops to grow, maintain market share

“The customer ... for Amazon to take market share,” Helsel said. “But it’s still tough to beat driving past a place.” Grocery’s evolution hasn’t just been a change in the how, but the what. Local, org... read more

4 Strategies Every Company Needs To Implement For Both Employee And Customer Experience

Why is it that in some companies employees are willing to go above ... customer experience. Workday can inspire other companies that want to commit to improving their employee experiences and reap the ... read more

What serverless architecture actually means, and where servers enter the picture

Virtually speaking, since they all have network addresses, they may as well be servers. The customer ... you can focus on whatever you are really doing. That means, the selling point is, you can focus ... read more

How E-Commerce Is Transforming Rural China

“When you are a frog at the bottom of the well, the world ... Amazon, which has all but saturated the American e-commerce market and therefore has to expand by moving into new sectors, such as enterta... read more

How to use eBay Guaranteed Delivery to Outrank and Beat Your Competition

eGD allows you to focus on customer experience and fast shipping to differentiate yourself. Let’s take ... Amazon Prime had 25+ million subscribers in the US. Today, a membership costs $119 USD and Pr... read more

Your product is awesome, why are you selling it so cheap? Pt.1

Maximisation is when you charge each customer the highest price you are able to. This means prices frequently vary per customer. Maximisation works best when the immediate focus ... Part of Amazon’s n... read more

The best business advice from Jeff Bezos

Given a ten percent chance of a 100 times payoff, you should take ... profit by focusing on improving all aspects of the customer experience to grow sales and by maintaining a lean cost structure. Thi... read more



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