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Eldermark Now Offers Contact Center And Integrated Live Chat Services - Latest News

Eldermark Now Offers Contact Center and Integrated Live Chat Services

Eldermark, an all-in-one senior living software platform, have launched a new state-of-the-art contact center, staffed 24/7 by professionals with extensive experience and knowledge in the senior ... read more

The HITEC Europe Innovations Digest

INTELITY's platform is a multi-point solution to the common pain points experienced by hospitality industry workforces and offers the ... check-in, service orders, housekeeping requests or live chat ... read more

How AI Changed Customer Service in the IT industry

Giving them a 24/7 service with AI-empowered live chat agent ... customers to now avoid customer service options that require a human interaction and prefer to use a self-service option instead. This ... read more

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Bank Earnings and Getting to Know Zelle

But we also offer ... chat with us today! Alexander: Matt, thank you again for the opportunity to be here! Moser: Now joining me in the studio, not via Skype, we're face-to-face today, folks, it's Mr. ... read more

Customer Service Provider KANA Integrates Email Solution with Analytics Platform

This week, KANA Software released a new version of its email response management solution, which is now integrated with its ... Kana purchased Ciboodle, which offers customer service for agent ... read more

Seven steps to digital customer service excellence in 2018

In fact, in a survey of nearly 18,000 consumers, CEB (now Gartner) found that 58 percent of callers had unsuccessfully tried self-service on company web sites when they reached out to the contact ... read more

How Will Artificial Intelligence-Powered Customer Service Help Customer Support Agents?

Automation of services has picked up its fastest pace by now ... chat history and preferences. AI integrated system will capture infinite online data in order to: Stinting on cost is the first ... read more

Enterprise Connect Orlando 2015 Previews New Products & Services From More than 50 Exhibitors

Telephony services, instant messaging, web conferencing and HD video are now combined into ... and its new full suite of contact center reporting applications. Optimized reporting with multi-channel ... read more

More than 40 Exhibitors Announce New Products, Services, Demonstrations & More at HDI 2019 Conference & Expo

Noble Systems (booth 534) will present live demonstrations of their analyst-recommended Gamification and omnichannel contact center solutions ... announces it has expanded IT Service Management to now ... read more

The Cisco Unified Cloud Platform Continues to Lead in Workplace Transformation – Promises Made, Promises Kept

Cognitive Contact Center ... BOT self-service assistance The Customer Virtual Assistant is an integrated BOT self-service capability for handling simple and specific requests that don’t always require ... read more

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