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Eldermark Now Offers Contact Center and Integrated Live Chat Services

Eldermark, an all-in-one senior living software platform, have launched a new state-of-the-art contact center, staffed 24/7 by professionals with extensive experience and knowledge in the senior livin... read more

Las Vegas Valley hospitals’ price lists require decoder ring

Those and many other indecipherable descriptions and cost estimates are now posted on the websites ... and Desert Springs Hospital Medical Center, both part of the Valley Health System, provide the sa... read more

Seven steps to digital customer service excellence in 2018

In fact, in a survey of nearly 18,000 consumers, CEB (now Gartner) found that 58 percent of callers had unsuccessfully tried self-service on company web sites when they reached out to the contact cent... read more

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Best Social Media Management and Monitoring Tools

This provider can be reached by phone, email and live chat. Its website features FAQs ... business so they can improve their product or their customer service. "Social is now front and center as a cus... read more

Twilio (TWLO) CEO Jeff Lawson on Q1 2018 Results - Earnings Call Transcript

... deploy a contact center and it will live for a decade or more. Who can blame them, the phone call was the only way people communicated with businesses for nearly 15 years, but now it’s moving much ... read more

Multichannel integration is the next step for customer service

That's what MUD was up against as customers clamored for convenient access to billing information and prompt responses to gas and water service requests. Until recently, the utility was stuck in the a... read more

NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings

CXone with integrated ... self-service for several months but wanted to offer a similar self-service experience in their fastest growing channel: chat. Before implementing the CXone AI Self Service So... read more

2012 Best of the Web Award Winners Announced

The city boasts 90,000 digital subscribers to its notification service. Among the many mobile apps available to Louisville residents is the recently launched 311 app, which ties into its 24/7 311 call ... read more

Here’s how Facebook Messenger will change banking

Customer support: It is more convenient for the average user to speak to a customer support agent on Facebook Messenger than on a private chat service ... agent, call center business hours, or delayed ... read more

Self-Service – The Best Way of Dealing with Impatient Customers

live chat, and social media –to serve their busy user base. However, the survey revealed something even more interesting – a much quieter, 70% of customers expect companies they do business with to of... read more

Verint Systems Inc. (VRNT) CEO Daniel Bodner on Q2 2019 Results - Earnings Call Transcript

Our open API platform enables our solution to be integrated across a wide range of channels, including IVR, Web, Live Chat, Mobile ... Customer Engagement was very much focused inside the contact cent... read more

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