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Eldermark Now Offers Contact Center and Integrated Live Chat Services

Eldermark, an all-in-one senior living software platform, have launched a new state-of-the-art contact center, staffed 24/7 by professionals with extensive experience and knowledge in the senior livin... read more

Shedding New Light on Next Generation Customer Experiences

There’s a new kind of calling for contact center companies, which are continually morphing into customer experience hubs, and one company has integrated ... service, back-office, technical support, cu... read more

Verint Systems Inc. (VRNT) CEO Daniel Bodner on Q2 2019 Results - Earnings Call Transcript

Our open API platform enables our solution to be integrated across a wide range of channels, including IVR, Web, Live Chat ... much focused inside the contact center, now Customer Engagement ... read more

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NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings

CXone with integrated ... self-service for several months but wanted to offer a similar self-service experience in their fastest growing channel: chat. Before implementing the CXone AI Self Service So... read more


More than 35 Exhibitors Announce New Products, Services, Demonstrations & More at HDI 2018 Conference and Expo

IDS now ... live demos of proven methods to lower MTTR (mean time to repair) that reduces costs within an integrated, one-screen solution. T-Metrics, Inc. (booth 325) will showcase its TM-Cloud Contac... read more

Long Live the Chatbot: Mobile Chatterboxes Ready Their Next Assault

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Gary Cohn's non-denial denial

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"What we've seen this summer, which is new, is that now several ... HOPE offers navigation services at the Heart of Longmont church three nights per week. "That includes a communal evening meal, case ... read more

iOS 12’s best new features

From app updates and new Memoji to ARKit 2.0, here are all the new features iOS 12 has to offer. Group FaceTime allows you to chat with up to 32 people simultaneously. Since it’s now integrated ... wh... read more

Kaspersky Internet Security (2016)

The program's spacious main window features a big status banner across the top; if there's a configuration problem it offers a link ... via phone or live chat. Users of the free edition must ... read more

Eldermark Now Offers Contact Center and Integrated Live Chat Services

MINNETONKA, Minn.--(Business Wire)--Eldermark, an all-in-one senior living software platform, have launched a new state-of-the-art contact center, staffed 24/7 by professionals with extensive experien... read more



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