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Don’t Let Technology Run Away With Your Customer Information

For many companies, customer information ranks among its most important assets. Yet these days, employees often keep this sensitive customer information in electronic locations that are not readily ac... read more

Want Your Own Chatbot? Don't Move Forward Without Taking These 3 Steps

Thankfully, entrepreneurs don't have ... even if your bot somehow sounds as natural at Google's, I wouldn't recommend trying to fool customers into thinking it's a human. When visitors enter our site, ... read more

6 Reasons Why Going Paperless Benefits Your Business

When you run a business ... due?” your customer asks. If you need to look through shoe boxes full of crumpled up documents to find the answer, it might be time to use a paperless filing system. With p... read more

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Why Data Privacy Should Be Your Company’s Top Priority

Next, if you do collect customer information, let them know what you have on them ... even knowing what they have haplessly agreed to. Don’t be the company with that privacy policy. Make your policy s... read more


Your password has probably been stolen. Here’s what to do about it.

Make it a good one — and whatever you do, don’t forget it. Since the password manager company doesn’t know your master password, it can’t reset it. Whenever you open Dashlane, or use it to fill in sen... read more

How technology has changed the volatile boda boda sector

“Using mobile money, you can deposit it in your SafeBoda Wallet such that every time you take a trip, it automatically deducts the fare so you don’t have ... calling customers who have made request on ... read more

Talking Isn't Enough: Meet Your Customer At Their 'Channel Of Choice'

That means they expect the same thing from your brand. And it isn’t always easy to give them a straight answer. Customers don’t know what they need or what ... and they have to ask for follow-up infor... read more

Street Fight Daily: How to Target Customers Without Being Creepy, Keys to Brand Success with Voice

IBM Says Data and Utility Are the Keys to Brand Success in Voice (Fast Company) The key to gaining access to that valuable information, and keeping your brand alive and well ... If you’re unsure, don’ ... read more

Has your car's infotainment system died? Prepare for an adventure.

I love my Corolla, and the technology in it was one of the reasons. It worked flawlessly with my iPhone, the sound was decent — I had the high-end audio package as well — and its 6-inch touchscreen ga... read more

Consumers Don't Have an Attention Problem. It's Just That Your Advertising Isn't Very Good.

With help from a company specializing in consumer insights and some Nielsen data, brands can better learn who their customers are, what they love and what they don't love. This is key information ... ... read more

Say What?! Voice Tech Speaks Business Fluently Now. Is Your Enterprise Ready?

It is becoming a more active and helpful part of the customer experience with voice-enabled products and services, like helping with product information ... Regular interactions between people don’t t... read more

A Survival Plan for the Wild Cyborg

These changes are a subset of the Information ... our interactions with technology. Advertisement 1. We need to keep our social and emotional skills on a high level. Get Future Tense in your inbox. We ... read more



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