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Crazy Ideas About Customer Service You Would Like To Try Again

Customer service is one of the most important aspects of a business that should not be overlooked and in the world today, quality customer service could help propel your business forward. The best ... read more

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Podcast: What’s wrong with Congress’ tech policy conversation?

I think what happened was really more of a confusion about, let’s say a customer service fail ... required neutrality. Once you proceed from there, you get this whole crazy idea that it inevitably ... read more

Follow These 9 Steps to Copy Zappos' Exceptional Customer Service Strategy

Today more than ever, customer service ... Zappos. It's not your customer's job to tell you what they need -- it's your job to predict those needs. You should think long-term and continually innovate, ... read more

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Top secret teens: The high schoolers recruited by the National Security Agency

"It was kind of crazy at first, when you walk ... their customer service stories," Simon says. "They know that I do government work and are respectful of what I can and can't say." "They kinda think ... read more


How this world-class dancer went from failing twice to a $400 million fitness empire

I still had this great job and my life at Warner, but then I had this crazy life outside of it," Kadakia said. "You kinda start feeling like you're lying ... Kadakia was reading every customer service ... read more

The owner of the Red Hen explains why she asked Sarah Huckabee Sanders to leave

Like ... you Red Hen!!” Meanwhile, Stephen Russek of Natural Bridge, Va., told a reporter: “I’m not crazy about everything Donald Trump does, but what they did to that woman in this restaurant is ... read more

The Decision-Making Dilemma: When to Trust Your Gut vs. the Data

Give your teams the ability to try things. Sometimes they’ll want to experiment with ideas that go against ... to relate to your product or service, think about how you’d like to be treated as a user ... read more

People Talk About Leaving Their Soul-Crushing Rat Race Jobs

Do something that will help you learn on a spiritual level, not just something that will get you a house and car. I've been in customer service ... a few dog-shit ideas. Then I might go to lunch with ... read more

Businesses To Know: '13th Street Again' takes shape

“She was like ... The “13th Street Again” group is proud of the variety of retail the downtown area now has, but takes just as much pride in the customer service provided that they ... read more

The 3 Stages of Failure in Life and Work (And How to Fix Them)

Sometimes you need to abandon the things that aren’t working and try something new. The key question is: how do you know when to give up and when to stick with it? One way to answer this question is ... read more

Five Startups Tips For New Entrepreneurs To Excel In Their First Year Of Business

To get started, you ... your customer is happy with what you do and will come back again? Build a Rolodex of people. Beyond treating customers well, have a huge Rolodex of people you know. This can ... read more

From Bankruptcy to $87 Million in Funding: How Tamara Mellon Saved Her Namesake Brand

I was like, She’s got ... but she agreed to try something new -- and discovered that she benefited from the frequent flow of her team’s chatter. Soon after, a company-wide Slack channel dubbed “Crazy ... read more



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