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Crazy Ideas About Customer Service You Would Like To Try Again

Customer service is one of the most important aspects of a business that should not be overlooked and in the world today, quality customer service could help propel your business forward. The best cus... read more

3 Growth Marketing Principles You Need to Create Your Unicorn

And just to give you a sense for how crazy and delusional ... it will probably work again in the future. This may seem like a pretty obvious statement, but I have found that 95 percent of marketers te... read more

Richard Socher: The real danger of AI is human bias, not evil robots

There are some interesting and complex algorithms ideas if you know which classes or columns of people you want to protect — you can try ... crazy stuff on YouTube, right? And so that is ... read more

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The Real Roots of American Rage

“Try to ... did you wish to get back at, or gain revenge?” the survey inquired. Afterward, did you feel “triumphant, confident and dominant” or “ashamed, embarrassed and guilty”? There were also quest... read more

4 things to consider so you can host the best meeting ever

To be strategic and focused, that purpose has to involve making new decisions, or explaining changes that people need to be aware of, such as how to handle customer complaints, how to sell better, how ... read more

Design Thinking: The Hottest New Trend in Banking

feasibility of your ideas through feedback on your prototypes. Make your ideas as real and tactile as possible (not always easy in a service industry like banking). Adapt your concept based on feedbac... read more

Buffer: What it’s really like being radically transparent

I was a Buffer customer way back in the day, maybe like six years ago ... and many just want to have a service to Buffer their social media posts. We always want to be respectful of their privacy even ... read more

AMC Entertainment Holdings (AMC) Q3 2018 Results - Earnings Call Transcript

That's why we're renovating theaters like crazy in Europe ... There are so many more creative ideas we have to try to generate more profit for AMC from this population. Here's the but, if you do too m... read more

Why Did Anyone Think MoviePass Could Have Worked?

But in the spirit of Chesterton’s fence, it’s worth looking at the thesis behind MoviePass, and to try to make a distinction between the calculated risks that just didn’t pan out, on the one hand, and ... read more

The Three Stages of Failure and How to Fix Them

The key question is: how do you know when to give up and when to stick with it? One way to answer this question is to use a framework I call the Three Stages of Failure ... nobody really knows which i... read more

Diary of a (Mad) Black Woman Without VC Funding

Crazy ... like my vision wasn’t being properly manifested. But I was determined to make it work — most of the money was placed on the development of the beta. I only had one shot to get it right. I di... read more

TAL Education Group (TAL) on Q2 2019 Results - Earnings Call Transcript

[Operator Instructions] I must advise you that this conference is being recorded today. I would now like ... customer base and brand enhancement, as well as a rise in the compensation to sales and mar... read more

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