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Call answering service to create 40 jobs

A national call centre service based in Nottingham says it will create up to 40 jobs over the next 12 months. The news comes after Answer4u posted a revenue rise of 18.75% and topped the UK’s Trustpil... read more

Retired minister again answering call to service

Having served most of his ministry and then entering retirement in Oklahoma, the Rev. Gene Garrison says he fully expected to spend the rest of his life in his adopted state. But after years of answer... read more

'Who would I call?' 211 service to answer that question for social services

A new 211 service planned for Prince Edward Island should make it easier for Islanders to find the social services they need, says the executive director of a similar service in Nova Scotia. The servi... read more

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Should a call center at capacity direct customers to an answering service?

We have an environment where the primary inbound call center is at capacity. What is the average residential customer's tolerance for waiting on hold (with company messaging) before being queued to an ... read more

Mark Duplass Rescinds Ben Shapiro Recommendation; James Gunn, Glenn Beck & Twitterverse Answer The Call

Last night, Duplass, actor and co-creator (with brother Jay Duplass) of, among other credits, HBO’s Togetherness, in a since-deleted tweet, wrote, “Fellow liberal: If you are interested at all in ‘cro... read more

How to Answer Customer Service Calls

The way you answer your customer service call can determine whether the customer’s experience is positive or negative. Before you even get the customer’s reason for calling, you must establish a conne... read more

U.S. Army Secretary seeks others to answer call to public service

Secretary of the Army Eric Fanning is days away from leaving his post as head of the U.S. Army, but he believes others should answer the call to public service. Fanning spoke Wednesday to a full theat... read more

Amazon Wants Alexa to Answer Customer Service Calls

It is possible that the next time you will be calling an insurance company; you may be answered by a very familiar voice. No, not somebody in person actually; the voice would belong to something truly ... read more

VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service

Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone's (News - Alert) communications services, in order to deliver valuable insights in just a few clicks. With Speech A... read more

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