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The top three home improvement retailers for customer satisfaction are…

Ace Hardware had been on an 11-year run as the top scoring retailer in the study. In last year’s survey, Ace was first, Menards second, and Lowe’s third. The J.D. Power study measures customer satisfaction with home improvement retailers by examining ... read more

dunnhumby Reveals America’s Most Customer-Centric Home Improvement & Housewares Retailers, According to Their Customers

The Home CCI report and rankings focuses on the areas of home improvement and housewares retailers. Menards was the top-ranked home ... Research in this area typically concentrates on either customer service or customer satisfaction, whereas dunnhumby ... read more

Home improvement: One repair at a time

Consider the many benefits of DIY appliance repair, aside from the personal satisfaction it ... replacement parts. Most home improvement stores sell aftermarket parts for appliances, but these parts can undermine the best repair work and even damage ... read more

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Quality First Home Improvement (NV) Receives GAF’s Prestigious 2018 President’s Club Award

Quality First Home Improvement ... by installing the best roofing products and systems. Our President’s Club award recognizes only those contractors who have distinguished themselves by the highest standards of excellence, customer satisfaction, and ... read more

Lowe's Springs Into Action

Lost amid the change at the top, however, is that despite the ... an especially important customer demographic to capture for home improvement retailers, were especially strong in lumber, building materials, tools, and hardware. With sales strong in ... read more

10 Companies That Make Customers Happy

At the other extreme, grocery stores, retailers and fast food ... members are the most satisfied and most loyal. 3. Lowe's. The home improvement retailer scored top ratings for customer service and satisfaction at Forrester, Zogby/MSN and Temkin. read more

Investing in the Retail Sector

Over the past three ... Best Buy also built out its service business under the Geek Squad banner giving consumers even more reason to engage with the brand. These two rival retail chains have thrived largely because items that fall under the home ... read more

Survey: Wegmans tops with shoppers

based customer experience management company's previous survey. Wegmans has finished in first place for three straight years after toppling Trader Joe's. That should provide some comfort for area readers ... near their home.” Grocery retailers were ... read more

Why Home Depot Outperforms Lowe's

Home Depot has an edge on comp store sales increases. For Q2 2017, Home Depot achieved a 6.3% increase in comp store sales, while Lowe's achieved a 4.5% gain. I consider Lowe's gain as good for the current retail ... up area with a much friendlier customer ... read more

Home Depot Stock Is Poised for a Big Move

Bank of America has compiled credit and debit card data from its customers and found that home improvement spending increased by the mid-single digits in February, best of all the hardline retail ... by professional customer demand, an area in which ... read more


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