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Health Plans Work To Boost Customer Satisfaction Scores - Latest News


OPM targets improved job satisfaction scores

The Office of Personnel Management is targeting low employee performance and engagement scores ... intrinsic work experience. To do so, agencies should develop action plans to improve the "bottom ... read more

CarePlus Health Plans, Inc. Achieves Highest Medicare Quality Rating

The CarePlus Medicare Advantage HMO, offered throughout Florida, receives the 5-star, “excellent” Medicare quality rating MIAMI--(BUSINESS WIRE)-- CarePlus Health Plans ... employees who work tireless... read more

MaxorPlus, Ltd. Receives Top Scores in 2017 PBMI Customer Satisfaction Report

which had an average score of 7.6. The PBM customer satisfaction survey sample included 585 plan sponsors who provide pharmacy benefits to their employees/members, representing employers providing dru... read more

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Patient satisfaction plays role in Medicare reimbursement

But patient satisfaction is based on past scores for each individual facility. Regional Health also has hospitals in Custer ... The hospital also has three full-time employees who work solely in custo... read more


10 Retailers With the Worst Customer Service

Eight of the 10 retailers with the worst customer ... three health and personal care retailers among the companies with the four lowest ACSI scores. Walgreens was also one of just a few brick-and-mort... read more

Customers give dismal scores to TV providers

Note to Comcast and AT&T executives: you've got your work cut out for you ... Comcast, in particular, will be under pressure to improve Time Warner Cable customer satisfaction, given that its score th... read more

Humana Tennessee Medicare Advantage HMO Achieves Highest Medicare Stars Quality Rating

“We’re also grateful to the physicians who partner with us and our 600 employees across Tennessee who work tirelessly so that we ... CMS uses information from member-satisfaction surveys, health plans ... read more

J.D. Power Ranks Humana Highest In Mail Order Pharmacy Segment of Customer Satisfaction Study

Humana Pharmacy, a division of Humana Inc. (HUM), has been named the top U.S. Mail Order pharmacy in customer satisfaction ... delivery and health plan administration is helping us create a new kind o... read more

One Proven Way to Improve U.S. Health Care: Expand Medicare Advantage

Before going into the details of how this approach would work, let’s first understand the ... It also has one of the highest customer satisfaction rates of any health insurance plan. The dominant type ... read more

PPL, Met-Ed owner score well for rates, reliability

PPL Corp., Met-Ed owner grade high in nationwide customer satisfaction ... health care and consumer shipping with U.S. Postal Service, UPS Inc. and FedEX. FedEx and UPS scored 82, the same number as l... read more



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