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Health Plans Work To Boost Customer Satisfaction Scores - Latest News


Is Customer Experience a Missed Opportunity?

My immediate answer to this is no – there’s a ton of good work happening to improve customers ... merits of measuring customer satisfaction (used to manage performance by 32% of respondents), customer ... read more

PSEG LI raises customer satisfaction score, but is still in last place

Long Island's electric utility remains dead last in the country among major electric companies in residential customer satisfaction, but PSEG Long Island has managed to increase last year's score by 1... read more

Customers give dismal scores to TV providers

Note to Comcast and AT&T executives: you've got your work cut out for you ... Comcast, in particular, will be under pressure to improve Time Warner Cable customer satisfaction, given that its score th... read more

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Patient satisfaction plays role in Medicare reimbursement

But patient satisfaction is based on past scores for each individual facility. Regional Health also has hospitals in Custer ... The hospital also has three full-time employees who work solely in custo... read more


New FICO® Score Planner Empowers Consumers to Understand How to Better Reach Their Credit Score Goals

The FICO ® Score ... to improve operational decisions. FICO holds more than 180 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in f... read more

OPM targets improved job satisfaction scores

To do so, agencies should develop action plans to improve the "bottom 20 percent of the lowest scoring work units" -- namely those with "30 or more respondents to maximize the meaningfulness of impact ... read more

10 Retailers With the Worst Customer Service

Eight of the 10 retailers with the worst customer ... three health and personal care retailers among the companies with the four lowest ACSI scores. Walgreens was also one of just a few brick-and-mort... read more

WellCare Health Plans (WCG) Q3 2018 Results - Earnings Call Transcript

We were pleased with our quality scores in the ... sort of your ability to improve it or to drive it lower over time, or how do you think about it these days? Andrew Lynn Asher - WellCare Health Plans ... read more

Avaya and the International Avaya Users Group Honor Customer Innovation Award Recipients at Avaya ENGAGE 2019

CBCP. Senior Director Enterprise Architecture, Scripps Health. “Avaya’s healthcare solutions allow us to streamline communications, both between members of our care team and between the care team and ... read more

J.D. Power Ranks Humana Highest In Mail Order Pharmacy Segment of Customer Satisfaction Study

Humana Pharmacy, a division of Humana Inc. (NYSE: HUM), has been named the top U.S. Mail Order pharmacy in customer satisfaction ... and health plan administration is helping us create a new kind of i... read more

Health Connect 'Customer Satisfaction' Survey Yields Mixed Results

Vermonters gave the program an average score of about 5. Steven Costantino, commissioner of the Department of Vermont Health Access, says the state needs to work hard to improve that ... Vermont Healt... read more



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