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Health Plans Work To Boost Customer Satisfaction Scores - Latest News


With Excellence in Action Awards, NRC Health recognizes outstanding service and engagement in long-term care and senior living

This honor, awarded exclusively to NRC Health post-acute partners, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in ... NRC Health post-acute custo... read more

GM tries new tactic to lower health care costs

Stojic said GM's other two plans are Blue Cross products and also have value-based components that seek to improve quality ... closely monitor GM employees' health outcomes, but it will also measure o... read more

MaxorPlus, Ltd. Receives Top Scores in 2017 PBMI Customer Satisfaction Report

which had an average score of 7.6. The PBM customer satisfaction survey sample included 585 plan sponsors who provide pharmacy benefits to their employees/members, representing employers providing dru... read more

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How-To Improve Your Guest Experience with Employee Feedback

To achieve customer experience (CX) excellence, organizations need to understand the effect employee engagement can have on the guest experience and work to empower ... action plans can be put in plac... read more


Customers give dismal scores to TV providers

Note to Comcast and AT&T executives: you've got your work cut out for you ... Comcast, in particular, will be under pressure to improve Time Warner Cable customer satisfaction, given that its score th... read more

Patient satisfaction plays role in Medicare reimbursement

But patient satisfaction is based on past scores for each individual facility. Regional Health also has hospitals in Custer ... The hospital also has three full-time employees who work solely in custo... read more

10 Retailers With the Worst Customer Service

Eight of the 10 retailers with the worst customer ... three health and personal care retailers among the companies with the four lowest ACSI scores. Walgreens was also one of just a few brick-and-mort... read more

Southern Railways scores lowest customer satisfaction

The train operator, which runs trains from London to Surrey and Sussex, saw its customer satisfaction score more than halve ... Thameslink Railway has announced plans to recruit a pool of 200 'trainee ... read more

New FICO® Score Planner Empowers Consumers to Understand How to Better Reach Their Credit Score Goals

The FICO ® Score ... to improve operational decisions. FICO holds more than 180 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in f... read more

People keep getting lost in hospitals. This app wants to stop that.

The system aims to drive down appointment no-shows (a costly problem), reduce the time staff spend giving directions, and improve customer satisfaction scores (a measure ... beginning of what Connexie... read more

In a first for Michigan, Henry Ford Health signs direct contract with GM

Stojic said GM's other two plans are Blue Cross products and also have value-based components that seek to improve quality ... closely monitor GM employees' health outcomes, but it will also measure o... read more

Persivia Partners with athenahealth to Support Quality Measurement across its Hospital Client Base

"Persivia and athenahealth both strive to provide exceptional customer service and support for all our customers and our teams have consistently achieved very high customer satisfaction ... help impro... read more



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