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Health plans work to boost customer satisfaction scores

For years health insurers have touted their scores and ratings on national customer satisfaction surveys, pointing to their ranking at or near the top compared to plans across the state and nation. And while the top commercial insurers in Western New York ... read more

People keep getting lost in hospitals. This app wants to stop that.

The system aims to drive down appointment no-shows (a costly problem), reduce the time staff spend giving directions, and improve customer satisfaction scores (a measure ... beginning of what Connexient plans to offer health-care clients, said Green. read more

MaxorPlus, Ltd. Receives Top Scores in 2017 PBMI Customer Satisfaction Report

which had an average score of 7.6. The PBM customer satisfaction survey sample included 585 plan sponsors who provide pharmacy benefits to their employees/members, representing employers providing drug benefit coverage for an estimated 60 million members. read more

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Trying to Put a Value on the Doctor-Patient Relationship

His plan was ... costs and improve patient health. In addition to being hospitalized less than their control-group counterparts, the clinic patients rated their satisfaction with their physicians within the 95th percentile of such scores nationally versus ... read more

More employers look to boost employee health and well-being

Their aim: to improve employee health and productivity and reduce absenteeism due to illness and chronic disease while possibly lowering health care costs. For employees, these programs can mean a more enjoyable lifestyle and more job satisfaction. read more

Patient satisfaction plays role in Medicare reimbursement

But patient satisfaction is based on past scores for each individual facility. Regional Health also has hospitals in Custer ... The hospital also has three full-time employees who work solely in customer service. Patients receive telephone calls from ... read more

10 Retailers With the Worst Customer Service

Eight of the 10 retailers with the worst customer ... three health and personal care retailers among the companies with the four lowest ACSI scores. Walgreens was also one of just a few brick-and-mortar retailers that didn’t improve customer satisfaction ... read more

California's PPO health insurers get low marks for customer service

Most major health insurers in California do a poor job of paying claims and providing customer service for members in preferred provider organization plans, according ... defended their own efforts to improve customer satisfaction and streamline care. read more

Health systems are giving patient experience executive privilege

The role has only increased in strategic importance for healthcare organizations since implementation of the Affordable Care Act, which tied patient satisfaction scores to reimbursement ... of high-deductible health plans and online reviews. read more

Wegmans named No. 1 in customer satisfaction again, but who's in the doghouse?

Only two other retailers improved their scores from the 2014 report, according to NBC News. Overall, customer satisfaction at ... among supermarkets and health and personal care stores. The company has made efforts to improve its reputation by ... read more

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