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8 Ideas To Help Contact Centre Agents Be Better At Their Jobs - Latest News


8 Ideas to Help Contact Centre Agents Be Better at Their Jobs

There are few better ways to improve agent performance than by personalising training, instead of asking the whole team to sit through the same presentation over and over again. You don’t want your ... read more

7 Ideas to Help All Employees Connect Better With Customers

Check out these 7 ideas that can help you transform your customer engagement from ... Experts say that it can be empowering for employees to find opportunities to be better on their jobs if they have ... read more

7 Ways To Improve Your Contact Centre's Culture

Below are the seven ways to incorporate a positive work life of employees and improve your contact centre’s culture ... As new innovations can help your contact agents to work easily and even more ... read more

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Seven tips to help battle dry skin during winter

Regular moisturising is the most effective way of tackling dry skin, but some products are better than others. Look for moisturising creams containing lactic acid or ammonium lactate as these ... read more


8 Ideas to Welcome Your Advisors on Their First Day at Work

to help create a vibrant atmosphere throughout the contact centre. The group exercise, which includes all new recruits, usually involves groups of around 12 people and is led by the trainer. Advisors ... read more

NHS Business Services Authority trials AWS chatbot tech to field customer calls in contact centre

Overall, though, the aim of the project was to test whether users would respond well to having their calls dealt with in this way and, in turn, whether introducing it would help reduce the volume of ... read more

Auto Insurance: 8 smart tips to save money while renewing car insurance

On implementation of these tips ... payable to the agents and administrative expenses. This saving gets passed on to you in the form of lower premiums. Thus, a few minutes of your valuable time spent ... read more

10 top predictions for the Contact Centre of 2020

After stating their inquiry into the new breed of Natural Language Processing IVR, customers will be connected directly with a technical specialist, able to help ... contact centre hierarchy will be ... read more

8 Tips For Successfully Penetrating The Hidden Job Market

Fred Coon, an author, licensed employment agent, and CEO of Stewart, Cooper & Coon, says experts estimate that between 80% and 85% of all jobs ... their field and what they are saying, so be certain ... read more

Nerve agents: What are they and how do they work?

But what are nerve agents exactly and how do they affect the body? The first nerve agents were invented by accident in the 1930s when researchers were trying to make cheaper and better ... skin ... read more

7 tips to help avoid a cold – or recover faster

For many treatments, the results were inconclusive, but decongestants – either on their own, or with painkillers or antihistamines – appear to help adults. (For young children, nasal irrigation is ... read more



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