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Ten top tips for building a customer-driven company in 2019

You can be forgiven for thinking therefore that my list of top tips ... their call centre agents do is to listen to the previous day’s customer feedback cp2experience is a specialist customer experien... read more

The Brightline Initiative is closing the gap between strategy design and delivery

“Turning ideas into reality ... are emphasised – specifically, contact centre agents are freed up to focus on more mission-critical tasks. Even when people are convinced that changes are in the collec... read more

The Real Roots of American Rage

Averill decided that the best way to understand anger was to survey ordinary people—people who get upset at their ... better than any of his political opponents. But our predicament predates the curre... read more

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Elected leaders to tackle a wide slate of issues in 2019

Our innovation economy depends on a workforce ready to fill the jobs of the future ... He also said San Diegans are welcome to contact his office for help with federal agencies or to share ideas that ... read more


Ten tips to help students become more employable

Here are ten tips to help make yourself more employable and stand out from the crowd. Many people leave visiting the careers service until they have nearly finished their course but it is better if yo... read more

8 Tips for Finding Affordable Housing in Retirement

Once you identify your near and long-term housing needs, you’ll have a better ... to keep their ears open for upcoming availability. You might hear about an available property before it hits the marke... read more

How to use your iPad Pro as a laptop replacement

“In this chapter, we share several tips to help you be more productive with your Apple tablet ... MacDailyNews Take: The more places that iOS’s “trackpad” function is explained, the better! (Yes, it a... read more

Don't get stuck in the office, use these tips to negotiate more vacation days at work

Employees who use their vacation days to travel also report being happier with their jobs and more likely to report receiving a promotion. Vacation days not only help employees ... She has also found ... read more

How to Make Freelance Contact Center Agents Successful

This data point is especially relevant to the contact ... to agents at the point of engagement with customers, thus driving the interaction forward. Freelance agents, serving a business that is perhap... read more

Scooter safety advocates to submit safety proposal to the mayor

SAN DIEGO (NEWS 8) - A group of San Diegans ... On Wednesday, the group started submitting their proposals to the mayor to address what they are calling a “safety crisis.” Their main requests include ... read more

Nobody Wants Baseball’s 30-Something Free Agents Anymore 😞

There are teams out there that sold off most of their assets ... the free agent market for players will be robust. We’ll closely monitor developments.” Tinkerers have put forward other ideas to help i... read more

Questions Every Young Woman Should Ask an OB-GYN Prior to Her First Exam

[See: 8 Tips to Ease Gynecologist Appointment Anxieties.] Almost 30 percent of the respondents in our survey said they were concerned about what questions to ask during their first OB-GYN appointment. ... read more



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