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8 Ideas To Help Contact Centre Agents Be Better At Their Jobs - Latest News


Contact Centre Inductions: What You Need to Know to Be Successful

Ross Kennedy shares his keys to successfully inducting new contact centre advisors to help you ... people move jobs regularly, and managers need to be much more mindful and involved in supporting thei... read more

He Broke the Law. He Got Caught. Then He Wore a Wire.

Several hedge funds started hiring former employees of tech companies as analysts, in the hopes that they could call up their former co-workers and solicit tips. Hardin felt ... was Rajaratnam. An age... read more

8 tips to help customer service managers make their lives easier

Not only do you need to help customers ... s even better because you can train them with the high levels of values you hold dear. But, the one thing you have to ensure in new hires is that they have t... read more

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eCommerce: Learn Magento Transition (1 to 2) For Secure Customer Journey

So that’s why we’ll help you get started in this guide. Follow these tips ... 1.8 CE and 1.13 EE would be considered quite outdated), there is no rush, but you can (and should) start exploring Magento ... read more

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8 Tips for Finding Affordable Housing in Retirement

Here are eight tips to help you secure ... you’ll have a better idea of what the costs will be. Speak to peers. A good place to start looking for housing is to consult retired friends. Friends who hav... read more

11 Secrets of Tour Directors

While guests do get separated from the group from time to time, tour directors do their best to avoid it. In addition to holding a flag or umbrella at the front of the line to help guests find ... read more

Ten tips to help students become more employable

Here are ten tips to help make yourself more employable and stand out from the crowd. Many people leave visiting the careers service until they have nearly finished their course but it is better if yo... read more

Past presidents offer tips for next in line at University of Minnesota

As a search begins for the 17th president of the U, four past presidents offer some thoughts on Eric Kaler’s successor. Kenneth Keller, 1985-1988 “My word of advice to them is ‘be lucky.’ You’re going ... read more

8 tips to improve your public speaking skills

This will widen your perspective and will help in taking an intelligent stand. 3) Audience profile: As a public speaker you should be well aware of your audience- their ... is a better way of communic... read more

Jane Blackwood lives and works alone on one of Australia’s most remote and isolated conservation properties

“I did try and fit in with mum’s ideas for ... to make contact. “Small things can turn into a dangerous situation in extreme country like this,’’ Blackwood says. “Out here, you do think, I’m here by m... read more

How to Be Prepared for a Mass Casualty Event

These tips are especially important for young children, who may not be able to communicate contact information or medical problems ... every bystander with the knowledge and confidence to help in a bl... read more

8 fool-proof ways to lose weight without exercising

In fact, drinking water in regular intervals can help keep a check on your appetite ... going out for walks in the park or any other form of outdoor activity is a better practice. read more



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