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8 Ideas To Help Contact Centre Agents Be Better At Their Jobs - Latest News


8 Strategies for Increasing Agent Resilience

The contact centre environment can be stressful and highly changeable. Here are our top tips to help agents ... Socialised agents do better work, but encouraging them is about more than improving ... read more

The 32 Best Side Hustles in America

The survey found that 2.8% of Americans work as baby sitters for their side hustle, and an additional 2.4% work in other care services. If you’re looking for side-business ideas, this can be a ... read more

Transfer news and rumours LIVE: Man Utd agree £80m fee for Maguire

Bayern Munich have their sights set on a move for Stuttgart striker Leon Dajaku ... but it seems the 18-year-old striker has different ideas. Dajaku has made two Bundesliga appearances and would be ... read more

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Digital Transformation in the Contact Centre – Nigel Dunn Jabra

Without new ideas ... their employees – particularly their younger Generation Z staff – whose expertise can help shape winning customer experiences (CX) that can make all the difference in today’s ... read more


Tips and Tricks: 8 Ways to Increase Awareness of Your Insurance Agency

Try these ideas to build awareness and build ... check the local paper. Or, contact the parks department as they usually have a schedule of local events. Email marketing often works better than a ... read more

Three Ideal Qualities for Modern Contact Centre Agents

Modern call centre ... help to drive loyalty and increase lifetime customer value. Many modern agents have the capability to use the available tools to self-evaluate and push themselves to get better. ... read more

Customer Satisfaction: Why Call Center Jobs Are Highly Stressful And Tiring?

Here are few of the many reasons why call center jobs can be termed as highly stressful and tiring. Call center jobs can be categorized into two key categories. One of them is outbound agents ... to ... read more

Ten tips to help students become more employable

Here are ten tips to help make yourself more employable and stand out from the crowd. Many people leave visiting the careers service until they have nearly finished their course but it is better if ... read more

10 top tips to help you avoid becoming a victim of airport scammers this summer

Pickpockets can use their bags as an easy excuse to bump into you and take your wallet or purse. Ensure they're placed safely in a bag or sealed jacket pocket. You could fall victim to a scammer ... read more

Getting to a $5 trillion economy: A poetry problem or a prose problem?

Edited excerpts from the roundtable: I can’t say whether it was 2014 or not, but we have seen time and again that technological revolutions have allowed countries to punch above their weight in ... ... read more

Seychelles: Need to Call a Lot of People? New Call Centre Opens in Seychelles

Connect Call Centre Solutions will provide a 24-hour service with three work shift slots - 8 a.m. to 5 p.m.; 5 p.m. to 11 p.m.; and 11 p.m. to 8 a.m. The agents attending ... will facilitate their ... read more

Centred Outdoors is back to help you explore hiking trails in Centre County

guided adventures to Centre County residents and visitors every Sunday from 2-5 p.m. and every Wednesday from 5-8 p.m. June 9 through Aug. 6. The finalized schedule can be seen at ... read more



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