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Why Customer Support Isn't Always About Having The Answer

Give your ... and practice the best ways to respond in the most common situations. Role-playing goes a long way toward improving communication. 4. Learn how to set realistic expectations and then fulf... read more

Bring a New Tool to Your Team (and Not Get Squashed in The Process): 5 Tips for Successful Adoption

Adopting a DevOps practice starts with understanding ... when colleagues have grown attached to "the way we've always done things." How can you get your team to see the light when you know ... read more

5 CRM trends for 2018

Alternatively, you would have to build and maintain integration between your ... customer data. “Companies need to shift their culture to focus on ‘data hygiene’ practices and to fix archaic processes ... read more

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5 Ways Sears Changed Retailing as We Know It

Below, a few of the ways consumers shop today began with Sears ... founder and CEO of Inward Strategic Consulting, Sears’ practice of offering everything and anything shipped to your door is a kind of ... read more


6 hacks for women entrepreneurs who want to leapfrog to the top

And you may need to add a person or two along the way ... your existing customers will leave. “When you take a stand for your product or service by raising prices and get the yes nod from the market, ... read more

6 Ways Women Entrepreneurs Can Leapfrog to Success

And you may need to add a person or two along the way ... your existing customers will leave. “When you take a stand for your product or service by raising prices and get the yes nod from the market, ... read more

L.I. concierge medicine firm expands to London despite U.K.'s universal coverage

"Offering the ability to reach your general practitioner after hours was hugely appealing ... to convert a small percentage of their practice to a concierge model. Members will pay for enhanced access ... read more

5 Scientifically Proven Ways to Be Happier at Work

I make a living by helping other people find more joy in their lives — which is one of the simplest ways to increase your own happiness. I must feel happy all the time! But ... It’s a skill that takes ... read more

Could an Ex-Convict Become an Attorney? I Intended to Find Out

The way it was ... must restore your civil rights by petition, a yearslong process, before you can sit for the bar exam. In Washington State, bar examiners must determine that a person has the appropr... read more

Here are the Little Things Highly Successful People do Differently to Get Ahead of Everyone Else

Think about it this way ... key to carving your own path." --Shannon Lohr, founder of Factory45, an online accelerator program that launches sustainable and ethical fashion brands which has grown by 9... read more

5 Step Process to Effectively Presenting Your Sales Solution

Make sure that you practice with dry runs and role plays to make sure you are ready for the presentation. 1 on 1 sales coaching with a professional sales coach is a great way to practice ... verdict o... read more

5 Reasons Not to Follow the Lean Startup Process for Your Next Idea

What sounds great in theory is extremely hard to practice. A dig into few ... it very clear whether pivoting is the right way forward for a startup. Whatever benchmark you are using to measure the suc... read more



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