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5 Difficult Decisions Every Entrepreneur Needs to Make At Launch

For example, Silicon Valley is ripe with companies moving toward usage-fee pricing models and other ways of pricing products that cut customers' cost and risk ... cites credible market sources, and practice your pitch to ensure perfect delivery. read more

5 Scientifically Proven Ways to Be Happier at Work

I make a living by helping other people find more joy in their lives — which is one of the simplest ways to increase your own happiness. I must feel happy all the time! But ... It’s a skill that takes practice. The good news is that a growing body ... read more

Rahm ready to bomb and gouge around Colonial

Be sure to join the all-new Golf Channel Fantasy Challenge - including a new One & Done game offering - to compete for prizes and form your own leagues ... the right of the par-5 18th green, but Pagdanganan never peeked. The only way for Arizona to ... read more

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The Fabulous 5 Steps To Create An Extraordinary Client Experience

Imagine losing your car in an accident. Your insurance company offers you a rental vehicle, but you have no way to get it. When you call the car company, the customer service agent ... it’s about building morale in your practice. Warren Buffett, Jim ... read more

Navigating Five Key Legal and Regulatory Hurdles to Get and Keep Your Product on the Market

Filing a design patent is a quick way to help protect your product ... While the FDA will inspect your facility to determine compliance with current good manufacturing practice and take enforcement action if non-compliance is observed, the FTC will ... read more

Takt Time: How Ford Learned to Make WWII Bombers 24x Faster

Takt time is similar, but puts the cycle time in context of what it needs to be in order to meet customer demand. The easiest way to think ... little ingenuity and practice, you too could follow in Ford’s footsteps and increase your output by 24x by ... read more

One Rare Customer Service Skill That Will Set You Apart

It is a skill, and one that’s fairly easy to master when you set your mind to ... Over time and with practice, you will find that this skill begins to come naturally. This is, as you have already guessed, far more than just a customer service skill. read more

How to Assess Quality on Email and Live Chat in the Contact Centre

It was common practice for the rail ... clearly hasn’t had the greatest customer experience. Yet, a basic robot would likely respond in the following way. Hi Pamela, I am sorry you felt the need to complain. Your journey has been reviewed and a trolley ... read more

6 Ways To Make A Lasting Impression

5. Discuss what ... to others through a practice of longer listening, you can then truly engage them by putting such manners at the forefront of your interactions. If you're talking business, this process is about putting the customer back into customer ... read more


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