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4 Strategies Every Company Needs To Implement For Both Employee And Customer Experience - Latest News

Four questions to test if your sales and prospecting tactics are ethical

Do your sales tactics and actions move you and your customer ... need it Microsoft Store Virtual and mixed reality: experience the world in a whole new way! Microsoft Store More from Smart Company Beh... read more

How to successfully engage your employees in corporate volunteering programs

Our consulting practice has worked with leading companies to shape and implement their CSR strategies ... needs (Photo: Shutterstock) Designing an employee volunteering program (EVP) that keeps employ... read more

Every Company Needs A Chief Digital Officer

In my experience, technology is rarely the main issue. Rather, it’s about finding the organizational that allows a business to be successful defining and implementing its digital strategy ... companie... read more

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UPDATE -- Calabrio Celebrates Employee and Customer Engagement with the ONE Awards

These awards reflect the hard work they do every day to better engage employees and customers and we’re ... In order to grow its contact center and improve the customer experience, the company turned ... read more


Why Employee Engagement Is Critical to Corporate Success

With that in mind, let's look at four key strategies for ... If growing your company to its full potential has lately seemed a bit of a mystery, then employee engagement could well be your missing lin... read more

Best Practices: How to Become a Customer-Centric Company

While essentially every company is customer-focused ... It helps create a sense of urgency. 2. All employees need to embody the intended customer experience. A narrative must be cascaded down to every ... read more

4 reasons to embrace AI’s impact on the point of sale

Freedom from the checkout line creates convenience for consumers, increased customer service opportunities for merchants, and greater flexibility for both ... and global payments strategy. Sponsored p... read more

Ethiopia: Private Banks Boom On Redesign Strategy

Since the implementation of the strategy, Abyssinia has adjusted employee benefit packages and its customer ... Company had also expressed interest in the project tender, even though their attempts bo... read more

11 Conflicts Between Startup Founders And Employees

you may need to let that person go because you risk that person driving other people away. The biggest conflict I have observed between employees at startups is misalignment in terms of how the team s... read more

Ex-Employees Say Working For GM Is Either 'Incredible' Or A Nightmare

while the latter describes it as a very positive experience he remains proud of. GM is an extremely large company. (This has been both a strength and a weakness for them over the decades.) It's not at ... read more

4 Reasons to Offer Employees Flexible Schedules

Some research is showing that flexible work might be favored more by both employees and employers ... industries or positions because of the dictate that employees need to be available for the custome... read more

Culture Eats Strategy For Breakfast

Event planners have enough to worry about without their ticket-sales software having problems – it needs ... to 300 employees today and is considered a huge success story in an unconventional location ... read more

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