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4 Strategies Every Company Needs To Implement For Both Employee And Customer Experience - Latest News


4 Essentials Every Employee Needs To Deliver Exceptional Customer Service

Over the 6 part series, we’ll discuss techniques that you can implement to improve the performance of your employees — always with an eye firmly fixed on improved profitability This first article is f... read more

Southwest Airline: Intrinsically Cheap But Is Now The Time To Buy?

The target would need to be a relatively small, focused operator capable of implementing the Southwest Airlines’ operating strategy ... every time the price rises 5%. I know from bitter ... read more

33 Tech Strategies Banks and Credit Unions Must Implement Immediately

Engage with outside organizations to implement a branded voice-first strategy. While the beginning point will most likely be the support of voice devices (Alexa, Siri, Google Home), expanded usage opt... read more

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Here’s How to Actually Empower Customer Service Employees

Similarly, Brian Moynihan, CEO for Bank of America, one of the country’s largest banks in both assets and branches, has implored employees to ... Delivering a great customer experience is a fundamenta... read more


How Enterprises Can Help Build Ethical AI Strategies

Companies must also establish clear expectations at every level of the organization, making ethical AI part of routine conversation in discussions across the company ... of implementing the technology ... read more

4 advanced targeting strategies for B2B marketers

The digital world gets noisier every day. That’s why it’s becoming ... in the decision-making process. As marketers, we need to seek opportunities to get granular with our targeting strategy, build co... read more

How to Make Customer Experience a Priority for the Whole Company

For the next few months, I am going to explore each one of my seven tips in a little more detail, starting with tip number 1 – how to make Customer Experience a priority for the whole company ... and ... read more

B-to-B CMOs: It's Time to Own the Customer Experience

As the CMO of a b-to-b enterprise, you must facilitate this complex engagement with a consistent customer experience across the entire path to purchase, from customers initially identifying a need ... ... read more

Every Company Needs A Chief Digital Officer

In my experience, technology is rarely the main issue. Rather, it’s about finding the organizational that allows a business to be successful defining and implementing its digital strategy ... companie... read more

Implementing full-scale cross-channel attribution for enterprise companies

Also, there are several different possible models and it can admittedly be frustrating to navigate the different models – and that’s not even considering the difficulty of getting buy-in from all stak... read more

Does CRM Really Work?

Notes that will help another employee assist a customer based on their ... and determine needs — CRM can absolutely help in the effectiveness of your marketing programs. Expectation #4 – CRM will allo... read more

Don’t Just Tell Employees Organizational Changes Are Coming — Explain Why

But according to one survey of more than half a million U.S. employees, almost one-third don’t understand why these changes are happening. This can be detrimental for any company trying to implement . ... read more



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