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4 Strategies Every Company Needs To Implement For Both Employee And Customer Experience - Latest News


10 Principles for Modernizing Your Company’s Technology

Functional experts from areas such as IT, strategy, R&D, customer interaction ... In addition, every company has “authentic informal leaders,” people at every level of the hierarchy who are already de... read more

The Empathy Series, Part 3 – Implementing Organizational Empathy

Every month, LinkedIn holds “InDay,” where employees focus on themselves, the company ... advantage when it comes to both recruiting top talent and maintaining customer loyalty. There is no doubt that ... read more

4 Things You Need to Do to Empower Change Within Your Organization

Many observers, both inside and outside the company, thought that it should be broken up. Yet its incoming CEO, Lou Gerstner, saw things differently. As a former customer ... strategy or set of tactic... read more

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Five Steps to Make Company Value Statements Work

So what do you need to do to avoid the 4 ... customer service are shared. This is the Ritz-Carlton way of using the emotional power of storytelling. They also go one important step further: They empow... read more


Bridging the Gap between the Finance Team You Have—and the One You Need

How does your future digital strategy address talent? From data to governance to investment decisions, implementing ... both the legacy teams and the new, innovative groups. 3. How does leadership dev... read more

Here’s How to Actually Empower Customer Service Employees

Similarly, Brian Moynihan, CEO for Bank of America, one of the country’s largest banks in both assets and branches, has implored employees to ... Delivering a great customer experience is a fundamenta... read more

Overcoming Barriers to Digital Transformation

Vice President of Strategy Markets & Development at thyssenkrupp North America gave a compelling presentation entitled, “Journey Through Manufacturing 4.0 ... the company held an “I need an app” conte... read more

Employee engagement strategy improves customer experience

But the best organizations are taking it a step further and focusing on the true foundation of customer service: the contact center agent experience. Although employees' expectations ... develop chang... read more

4 advanced targeting strategies for B2B marketers

The digital world gets noisier every day ... through thoughtful marketing strategy development and on-point campaign execution across multiple channels. Her marketing and consulting experience drives ... read more

33 Tech Strategies Banks and Credit Unions Must Implement Immediately

Engage with outside organizations to implement a branded voice-first strategy. While the beginning point will most likely be the support of voice devices (Alexa, Siri, Google Home), expanded usage opt... read more

4 Customer Expectation Management Strategies to Improve Customer Experience

In essence, customer experience ... Whichever one of these strategies you choose to employ, your entire organisation needs to be geared up to execute on it. It only takes one Disney employee to ruin t... read more

Why Omnichannel is Important for Customer Experience

This implementation is a powerful way to optimize every channel by catering to the customer’s specific needs. There’s a strong “must-do” for businesses to implement ... with your company again because ... read more



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