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4 Strategies Every Company Needs To Implement For Both Employee And Customer Experience - Latest News


4 Strategies Every Company Needs To Implement For Both Employee And Customer Experience

This is an article Blake Morgan co-authored with her husband, Jacob Morgan, an author, speaker and futurist. Why is it that in some companies employees are willing to go above and beyond to deliver su... read more

Amazon's Letter To Shareholders Should Inspire Every Company In America

companies scrimp on things like long-term investments, customer service, product quality, and employee ... and customer experience in general strike some as too generous, shareholder indifferent, or e... read more

UPDATE -- Calabrio Celebrates Employee and Customer Engagement with the ONE Awards

These awards reflect the hard work they do every day to better engage employees and customers and we’re ... In order to grow its contact center and improve the customer experience, the company turned ... read more

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B-to-B CMOs: It's Time to Own the Customer Experience

As the CMO of a b-to-b enterprise, you must facilitate this complex engagement with a consistent customer experience across the entire path to purchase, from customers initially identifying a need ... ... read more


Every Company Needs A Chief Digital Officer

In my experience, technology is rarely the main issue. Rather, it’s about finding the organizational that allows a business to be successful defining and implementing its digital strategy ... companie... read more

Financial Services Company Opens Up Shop on Cermak Road

Living by their credo "Superior Service is our Minimum Standard," the team takes time to get to know every client, identifying both their needs ... strategies; (3) They implement the plans and strateg... read more

11 Conflicts Between Startup Founders And Employees

you may need to let that person go because you risk that person driving other people away. The biggest conflict I have observed between employees at startups is misalignment in terms of how the team s... read more

Aerosoles Files Chapter 11 to Implement Operational and Financial Restructuring

The requested approvals include authority to make wage and salary payments, continue various benefits for employees, as well as honor certain customer ... brand and company and reinforces our commitme... read more

A CEO shares the surprising lesson he learned from selling his company for $4 billion

The sale, which is expected to close sometime this summer, may make him a very rich man, but the experience has taught him a surprising lesson about the meaning of work. Both public companies ... is n... read more

Baldwin & Lyons (BWINB) CEO Randy Birchfield on Q4 2017 Results - Earnings Call Transcript

The increase was driven by continued growth in the company’s commercial auto and workers compensation product in both retail ... handling from customer experience to settlement and segregation. With r... read more

Turnaround Management: Does Your Company Need A New Captain?

During this time I had to decide which role I would take as the leader of a troubled company. I found that I had to be both a ... that we would need to maintain, and also use to our advantage, through ... read more

Gartner : Survey Reveals Connector Manager Approach Best for Improving Employee Performance

Only 40 percent of employees ... need for their current role, according to CEB, now Gartner. Even fewer employees agree their manager is effectively preparing them for their future careers. As a resul... read more



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