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4 Steps For Retailers Striving To Be Customercentric - Latest News


Retail Education: Training employees for greater success, productivity

India has the highest density of retail outlets in the world – for every 1,000 persons there are 15 retail outlets in the country. The overall size of the retail market here is estimated at Rs 15 lakh ... read more

J.C. Penney posts weak Q3; new CEO needs more time to ‘assess business’

Same-store sales decreased 5.4 %. Jewelry, women’s apparel and men’s were the ... “The first and most pressing task for Jill Soltau is to get J.C. Penney back to thinking in a customer-centric way. Fo... read more

Cover Story: Connecting Brookside to the East Side

They can design and build well-maintained, older-style houses beside walkable retail areas that fit the area’s scale ... Rigby began looking for something new about four years ago. He saw the commerci... read more

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Introducing the X eCommerce System

This is an area where every business can learn from Amazon’s mission “to be Earth’s most customer-centric company.” As you go through the X eCommerce System, don’t base your next steps on what ... fas... read more


The new retail era where logistics is both sexy and essential

Historically a one-way supply chain was only designed to move products In the age of the 4 Ps, retail was Products ... real time delivery convenience in a customer centric marketplace. Even the world’ ... read more

IoT security: Where do we go from here?

But the buck certainly doesn't stop with everyday IoT device users: device manufacturers, retailers and industry all have significant ... technology officer at the Internet Society, a non-profit striv... read more

5 customer-centric metrics to implement today

Retailers are progressively striving toward customer-centricity ... the nightmare of implementation stops many would-be customer-centric companies from becoming truly customer-centric. Pursuing this s... read more

Four AI Applications Banks and Credit Unions Can’t Ignore in 2018

There are four areas where banks can prioritize their strategy ... This is one of those areas that really lets banks start to be customer-centric by knowing as much, if not more, about the customer th... read more

Grand Gift Ideas for a Holiday Shopping Head Start

And online shoppers are poised to make an indelible mark given their collective spending power—a retail category that’s demonstrated ... for up to 10 devices simultaneously, including four USB’s, six ... read more

Lowe's to shut 51 underperforming stores in the US and Canada

Buffetted in recent quarters by the impact of a long winter in North America, Lowe's has been striving to find ways to catch up ... the closures follow a wave of similar moves by traditional U.S. reta... read more

Ahold Delhaize makes its move

At the food retail giant ... reflect a more customer-centric strategy based on convenience, particularly a wider array of fresh, fast, healthy and local food options. The changes at Stop & Shop are ex... read more

The Future of Customer Experience in B2B

1. Organizational-Level Commitment The first step to delighting customers is ensuring the entire organizations is committed to doing so. This means all your employees need to understand what you are s... read more



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