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14 Ideas for Providing a Memorable Customer Experience

Our panel of experts share their thoughts on how you can provide a memorable experience to customers from the contact centre. Go above and beyond. Meeting customer expectations is a must, but exceedin... read more

Upcoming McKinney Workshop To Focus On Customer Experience

The first step is called Passport Essentials, providing a baseline for understanding ... discerning common themes, identifying customer experience problems to solve, and transforming new ideas into bu... read more

How to Make Customer Understanding a Marketing System

Starbucks’s move to put systems at the heart of the customer experience is paying ... employees are selling to or providing direct service to customers. To help you start thinking outside of the box, ... read more

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New Cvent Event Planner Study Highlights Larger Budgets and Increased Desire to Provide Unique Experiences

Additionally, unique atmosphere, customer service and free amenities are all up year over year as top influencers in booking a venue. This helps to demonstrate the importance of these offerings, all o... read more

Solid annual performance for Queenstown Airport Corporation

Revenue increased by 17% to $45.7 million compared to the corresponding period last year and Reported Profit was $14.9 million ... and improve the park-to-plane experience for both customers and staff ... read more

13 ways augmented reality is affecting the customer experience

It engages them and creates a completely new user experience that can enhance your product offering. To understand how AR will affect the future of marketing and the customer experience ... AR technol... read more

Verizon and AT&T have vastly different ideas about phone cases

Beyond providing a satisfying customer experience, Ross Rubin, principal analyst at Reticle Research, sees carriers’ cases as a way to differentiate themselves from one another. “It allows them to add ... read more

Innovation at scale: How SAP Fieldglass maintains a startup mentality

I started working at Fieldglass before we landed our first customer ... which will provide a suite of enterprise applications that deliver data-driven intelligence to our customers. Customers will hav... read more

24 Simple Ideas on How to Change Your Habits and Get More Done Today

I spent the next two days rebuilding and fixing our database while customer support complaints were piling up. Since that experience, I always make ... in a NIH-sponsored Phase 2 study 14. Provide abs... read more

Memory Inception: Three Keys To Creating A Great User Experience For Your Product

There are three particular kinds of experiences capable of turning an ordinary moment into a memory that will stick in your customer’s head. Focusing attention on these three experiences will help you ... read more

Space, Music, and Flight Lessons Took the Stage of CorpStarter's Annual Star Show

The speech was followed by two thought-provoking panel discussions, featuring How Would Innovation Accelerate the Space Economy and How Do You Pitch Investor With Big Ideas ... based forecasting and p... read more

China’s NIO files for IPO in the US in push to compete with Tesla

It will need that backing, as the company also has big ideas about changing the car owning experience, from “NIO houses ... While the company’s goal is to eventually be able to make customer’s vehicle... read more

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