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14 Ideas for Providing a Memorable Customer Experience

Our panel of experts share their thoughts on how you can provide a memorable experience to customers from the contact centre. Go above and beyond. Meeting customer expectations is a must, but ... read more

2019 Bank Customer Experience Awards Competition Now Open

Entrants must provide: A brief (100 words ... Entries will be accepted through Friday, June 14, 2019. Enter the 2019 Bank Customer Experience Awards competition. View the agenda for the 2019 ... read more

5 Ideas To Attract More Customers By Offering Value

As per a Walker study, in the year 2020, 86% of customers will pay more for a better customer experience ... here are five ideas that will help attract more customers by offering value on top of your ... read more

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10 Things You Must Know to Establish and Preserve Your Customer Service Culture

Your mission, vision, and values define your customer culture, but your day-to-day actions provide ... experience, an issue that comes up is how are we going to fight against the massive tidal wave of ... read more

5 requirements for building a strong data culture

Empowerment means giving employees the freedom to experiment with new ideas ... provide needed visibility into what’s working and what isn’t. For example, if there was an increase in Customer ... read more

14 Tips to Provide a Kind Customer Experience

This happens when you know your customer well enough to reach out to them in their preferred channel even before they contact you. Then you are providing what is often called an effortless customer ... read more

6 Email Capture Ideas to Grow Your Ecommerce Subscriber List

Ecommerce is the go-to shopping experience more customers turn to. In fact, estimates show that 2.14 billion people across the globe ... offers and introduce new content to attract leads, provide ... read more

myWorld Canada and the Child & Family Foundation to Hold an ‘Angel for a Day’ Event in Support of Autism Month

The goal will be to provide the children with a memorable day ... and innovative customer loyalty program, allowing them to become a part of this shopping world. Cashback World is currently active in ... read more

Mitel Ranks Highest in Mid-Market and Enterprise for Customer Satisfaction for Premises and Hosted PBX Solutions

Provider ratings cover a range of areas in three key categories: product, vendor experience and customer ... that’s memorable for all the right reasons.” “Our customers are increasingly measured based ... read more

Pinterest Could Be A Hidden Gem For Advertisers

They come to discover ideas for just about anything ... Pinterest's visual recommendation engine to provide more relevant and personalized content experience specific to each user's taste, style ... read more

How to Create Breakthrough Customer Experiences Without Breaking The Bank

To create a great customer experience that also cuts costs, a critical first step is to recognize the “playing rules” for your market—and dare to think beyond what your industry has typically done. ... read more

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